FAQs
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What products do you offer?
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We offer a variety of products to meet your daily needs in KSA.
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How long does delivery take?
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Delivery takes 3-5 business days after order processing.
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Do you offer free shipping?
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Yes, on orders above SAR 120.
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How can I track my order?
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You will receive tracking details via email once your order is dispatched.
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Can I return a product?
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Yes, within 3 days of receiving the product, provided it is unused and in original packaging.
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Do you offer refunds?
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No, we only offer exchanges for eligible products.
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How can I contact customer support?
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Reach out via email at info.surmazeen@gmail.com or WhatsApp at +977 970-8093896.
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Do you deliver outside KSA?
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Currently, we deliver only within KSA.
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